Terms of use

Last updated: 17 September 2026. Version 3.

These terms apply when you create a Calfmate account, use the website, use the Android app, or use any related service on calfmate.farmsystem.com.au (together, Calfmate or the service).

In these terms, you means the person who registers and the farm that person represents. We and us mean the operator of the Calfmate service. Creating an account, ticking that you agree, or using the service is your agreement to these terms.

If you do not agree, do not create an account and do not use the service.

1. What Calfmate is — and is not

Calfmate is software for recording and organising calf-rearing work. It can store what you type, show reminders based on rules you set, and produce lists and printouts from those records.

Calfmate is not:

• a veterinarian, vet practice, or animal-health service
• a diagnosis, prescription, treatment plan, or medical device
• legal, tax, insurance, food-safety, or export advice
• a guarantee that calves will live, grow, or reach the milking herd
• a certified audit, QA, or government-compliance product
• a live link to Easy Dairy or any other farm system, unless we say otherwise in writing

You remain responsible for animal care, workplace safety, residue and withdrawal rules, and any law or scheme that applies to your farm.

2. Who may use it

You must be 18 or older, or have authority to bind the farm. You must give information that is true enough to run the account. You must keep usernames, passwords, and worker PINs secret. You are responsible for everyone who uses your farm account, including staff on a shared tablet.

If you register for a farm, you confirm you may enter that farm’s records and bind that farm to these terms.

3. Your records and your decisions

You own the farm records you enter. We host and process them so the service can run. See the privacy policy.

You and your staff are responsible for:

• whether a record is complete, timely, and correct
• doses, drugs, withdrawal days, and whether a calf may be sold
• whether a flag, task, or report is acted on
• keeping your own copies of records you may need later

Figures in the app — including Brix bands, average daily gain, mortality percentages, withdrawal end dates, and mix volumes — are calculated from what was entered and from settings you chose. They can be wrong if the input is wrong, late, or incomplete. They are not a substitute for the drug label, a vet’s instruction, or a weigh scale.

A “do not sell” list, sale block, or similar warning is a prompt based on your records. It does not guarantee that a sale is lawful or residue-safe.

4. Marketing, examples, and calculators

The website, emails, screenshots, blog posts, and any loss or dollar calculator are illustrations. They are not a forecast for your farm. They are not a promise that using Calfmate will cut deaths, cut cost, raise growth, pass an audit, or pay for itself.

Demo screens use sample data. They are not a named customer farm unless we say so.

You must not rely on marketing copy as a contractual specification of features or results. Features may change.

5. Subscription, trial, and payment

New farms receive a 30-day free trial. No credit card is required to start. After the trial ends you have 7 days of full access. Then you can still read your records, but you need a paid subscription to add new ones. Records stay for 60 days from the trial end, then we can delete them. If you email us when the trial ends, we may add 14 days once. After the trial, continued use needs a paid subscription, billed in Australian dollars through Stripe. Fees are per farm, not per person. Current prices are shown at sign-up and on the pricing page. We may change prices for a later billing period. We will give notice before a price change applies to a farm that already pays.

You may cancel from Billing in the app. Cancel stops later renewals. Access continues until the end of the period you have already paid for, unless the law requires something else.

Unless Australian Consumer Law or other law that cannot be excluded requires otherwise, we do not refund fees already paid for time you have already had access, including unused days after you cancel.

If a payment fails, we may suspend or end access until it is fixed. Stripe handles cards. We do not store full card numbers.

Taxes may apply as the law requires. If you need a tax invoice, email us.

6. Acceptable use

You must not:

• break the law or store content you have no right to store
• try to access another farm’s records
• probe, overload, or disrupt the service
• copy, scrape, or resell the service except as the law allows
• use Calfmate to give veterinary advice to other people as if it came from us

We may suspend or close an account that we reasonably believe is misused, unpaid, or a risk to the service or other farms.

7. Availability and changes

We aim to keep Calfmate running. We do not promise uninterrupted access, a particular uptime, or that every device or network will work. Hosting and your own phone or shed signal can fail.

The Android app can keep a copy on the device and update later. The website needs internet. Sync can fail or delay. You should not treat the app as the only copy of a record you must keep.

We may change, add, or remove features. We may offer the service only on some platforms (today: web and Android). We may stop the service. If we stop it for a paying farm, we will give reasonable notice where we can.

8. Third parties

Payments go through Stripe. Hosting and email are provided by other companies. Ask Mate uses DeepSeek to generate replies, and may use Anthropic if we have set that provider or if DeepSeek fails. Their terms apply to their part. Ask Mate is not a veterinarian. You confirm every save. We are not responsible for a third party’s outage, decision, or error, except to the extent Australian Consumer Law or other non-excludable law says we are.

9. Our intellectual property

We and our licensors own Calfmate’s software, design, and trade marks. You receive a limited, revocable right to use the service for your farm while your account is in good standing. You do not receive ownership of the software.

10. Australian Consumer Law and other non-excludable rights

If you are a consumer under the Australian Consumer Law, you have guarantees that cannot be excluded. Nothing in these terms excludes, restricts, or modifies a right, guarantee, or remedy that the law says we cannot exclude.

Where the law lets us limit our liability for a failure to comply with a consumer guarantee that cannot be excluded, our liability is limited to supplying the services again or paying the cost of having them supplied again.

If you are in New Zealand, rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be excluded still apply.

Where you acquire Calfmate for business use, and the law lets the parties contract out of those New Zealand consumer guarantees, those guarantees are excluded to the extent allowed.

11. Disclaimer — other warranties

Except for the non-excludable rights above, Calfmate is provided as is and as available. We do not warrant that it is error-free, that it will meet a particular farm’s needs, or that reports will be accepted by a vet, auditor, processor, or government body.

12. Limitation of liability

This clause applies to the maximum extent the law allows, and always subject to clause 10.

We are not liable for:

• death, illness, or poor performance of an animal
• residue, withdrawal, or sale problems
• lost profit, lost calves, lost data, or lost chance
• decisions you or your staff make using the service
• reliance on a calculator, blog post, or marketing example

If we are liable to you for any claim that can be limited, our total liability for all claims in a 12-month period is limited to the subscription fees you paid us for that farm in the 12 months before the claim. If you paid nothing (for example, you are still on a free trial), that amount is zero except where clause 10 requires more.

13. Your indemnity

You indemnify us and our officers, workers, and contractors against claims, loss, and reasonable legal costs arising from:

• your farm’s use of Calfmate, including staff and shared-tablet use
• animal-care, treatment, or sale decisions on your farm
• records you enter, import, or export
• your breach of these terms or the law

This does not apply to the extent a claim is caused by our fraud or to the extent the law does not allow an indemnity.

14. Complaints before a claim

If you have a problem, email calfmate@farmsystem.com.au with the farm name, what happened, and what you want. You must give us 30 days to respond before you start court proceedings, unless a law or a court says you may go sooner (for example, to protect a time limit or seek an urgent order).

This does not limit a complaint right you have under privacy law or the Australian Consumer Law.

15. Ending the account

You may stop using Calfmate and cancel billing as in clause 5. We may end or suspend the service if you breach these terms, if fees are unpaid, or if we stop offering Calfmate.

After the account ends, we may delete or de-identify farm records after a reasonable period, except records we must keep for law, dispute, or billing. Export anything you need before you cancel. We do not promise that export will meet a third party’s format.

Clauses that should survive ending — including 3, 4, 9–14, 16, and 17 — continue.

16. Changes to these terms

We may update these terms. The new version applies from the date we post it, or a later date we state. If a change is material and you already have an account, we will give notice by email or in the app where we reasonably can. Continued use after that date is acceptance. If you do not agree, you must stop using the service and cancel.

17. Governing law

These terms are governed by the laws of Australia. Australian courts may hear a dispute. This does not take away a right you have to use a forum that a consumer law says you must keep.

18. General

If a court finds one part of these terms unenforceable, the rest still applies. If we do not enforce a right once, we may still enforce it later. You may not transfer your account without our written consent. We may transfer the service to a successor operator. These terms are the whole agreement about use of Calfmate. They replace earlier terms. Headings are for reading only.

19. Contact

Questions about these terms: calfmate@farmsystem.com.au